Terms and conditions for design and personalize services:
All work is carried out by JM Wedding & Services (JM Wedding) on the understanding that the client has agreed to the term & conditions below.
COPYRIGHTS AND TRADEMARKS
- Any artwork, images, or text supplied and/or designed by JM Wedding on behalf of the customers, will remain the property of JM Wedding and/or its suppliers and may be published in JM Wedding only.
- If a choice of design(s) is presented, only one solution is deemed to be given by JM Wedding as fulfilling the project. All other designs remain the property of JM Wedding and may not be used by the client.
DESIGN SERVICES
- All material, both text and images supplied by the client and used in the client’s advertisement, will remain the client’s property. All such material will be assumed to be the property of the client and free to use without fear of breach of copyright laws.
- Design only commerce upon receiving full payment of design services fees.
DEADLINES AND WORKFLOW
- Workflow of design approval is as follows:
- Meeting with clients to draft design brief
- Written design brief submitted to, and approved by client. The brief will act as the design guideline.
- Design only commences upon approval of the design brief and successful submission of materials for the artwork by the materials deadline.
- Design draft(s) according to design brief presented to client
- Design selection and alteration (if any)
- Design approval.
- DEADLINES MUST BE MET. It is the responsibility of the client to make sure that material for the artwork arrives BEFORE the material deadline.
- JM Wedding is not responsible for late delivery of final product if the client does not meet specified deadlines. Urgent turnaround time for design/production by JM Wedding is non-negotiable.
ALTERNATION/CHANGES AND APPROVAL
- Each set of changes must be complied in written form (email or word document) and sent to JM Wedding
- All alteration /changes must be made before the approval deadline. Clients are only allowed two (2) sets of changes. Every subsequent alteration /changes will be charged RM30.00.
- If you do not respond by the approval deadline upon receiving the artwork, the artwork will automatically be considered final and approved.
- Upon approval of artwork, no further alternation/changes will be accepted.
APPROVAL
- The client is responsible to ensure that project copy is correct before approving it.
- Please approve the artwork by dating and signing next to your company stamp.
- Upon approval of artwork, no further alteration/changes will be accepted and will not be reflected in the final artwork.
MATERIAL FROM CLIENTS
- Clients are responsible to ensure material arrive BEFORE the material deadline to allow time for design and approval process.
- Late charges will be imposed if the deadline is missed (see DEADLINES AND WORKFLOW).
- Copy/text for project must be prepared in SOFTCOPY (ie. Microsoft Word/Adobe file), spell-checked and grammatically correct.
- Images and pictures may be supplied in hardcopy or softcopy. Please prepare softcopy images as clear as possible.
COSTS AND PAYMENTS
- Cost of original photography varies and will be charged accordingly upon confirmation from client.
- A minimum deposit of 50% is to be paid upon confirmation of sales/order for special, bulk or pre-order items. Deposit paid on confirmed order is non-refundable.
- 50% Deposit must be settled within 14 days of presentation of invoice. Balance must be paid before final order delivery.
- Cancellations are not accepted after receipt of booking confirmation.
- Payments should be made to JM Wedding & Services
TERMS & CONDITIONS FOR PROJECT(S)
- Prices quoted do not include shipping price & cost for additional request after approval of project.
- All projects are to be submitting all required materials such as copy and attachments BEFORE the start date of the project.
JM Wedding is not obliged to the expiry date of project and will not be held responsible for deadline missed due to late material submissions.
- JM Wedding shall not be held liable for any loss sustained by client directly or indirectly as result of cancellation & suspension due to any cause beyond its control, such as but not limited to acts of God, war, terrorism, military activity, strikes, riots, restriction, hostilities, excessive weather such as fire, flood, storm, non-availability of materials or supplies and failure of third party to deliver goods.
- For special order, bulk purchase or pre-order items, upon date of confirmation, the order cannot be changed or cancelled by the customer unless otherwise agreed and all deposit and further deposit (if any) maybe forfeited without prejudice to damages or losses of JM Wedding.
- Product description JM Wedding and its affiliates attempt to be as accurate as possible. In order to fulfill our client’s needs, client is responsible to ensure the info agreed is correct.
- Packaging and postage is an additional charge, calculated at time of purchase.
- All the items are checked before dispatch and JM wedding are committed to ensure that the best condition item is delivered to buyers. JM wedding will not responsible for any damage caused during shipment by third party.
Artwork/ Final Design
1. ARTWORK FILE PREPARATION / TRANSFER
1.1 All artworks should be saved into individual files and according to each order.
1.2 Due to the different color displays on various monitors, printed color of end product may differ from what appears on screen. Therefore JM Wedding will not be responsible for color discrepancies in the end product as a result of client's reliance on the said color displays instead of JM wedding's CMYK COLOR CHART to set his/her colors for output.
1.3 JM Wedding does not guarantee exact color match of JM Wedding/client artwork or reprints (10% tolerance).
1.4 JM Wedding does not guarantee the spot uv quality on the artwork which is less than 1pt, less than 100% black or on the edge of the artwork.
1.5 In the event JM Wedding detects that client’s artwork does not comply with JM Wedding artwork specifications, JM Custcare will contact client to re-confirm before proceed the job with new artwork or cancel the order. Clients require to re-confirm amendment of their artwork and proceed with new artwork. Once confirmed, no cancellation will be accepted after printing. Delivery date of order will be according to new order (date of confirmation) .
1.6 If Client insists on proceeding to print without making recommended corrections highlighted, client does so at his/her risk. JM Wedding cannot be held responsible for outcome of printout.
1.7 If client makes an error (selecting wrong quantity, material, product, finishing, or etc.) while placing his/her order, clients must inform JM Wedding immediately. Once the order is in process stage, it cannot be cancelled or changed. JM Wedding will not be responsible for any consequences arising from that client's failure.
1.8 JM Wedding cannot be held liable for any consequences in the event an artwork error goes undetected. such as errors that listed as below:-
- missing font
- missing linked file
- align to pixel grid
- Total ink coverage of cmyk over 250%
- RGB color / Pantone color / Spot Color
- image resolution less than 300dpi
- over print
- line less than 0.25pts
- font less than 4pts
- less than 10% different for toning effect
- software or version incompatibilities or bugs
1.9 No changes can be made to the artwork once the order in the process stages.
1.10 Clients are required to resend artwork for every repeat order.
1.11 JM Wedding is not responsible for client's copyright infringement of artwork content.
1.12 JM Wedding will not print jobs that contain offensive literature or images.
2. GENERAL EXPECTATION ON PRINTING OUTCOME
2.1 Color reproduction or accuracy is generally subject to the limitations of gang run printing method. Therefore, the accuracy of color reproduction is NOT guaranteed as stipulated in our Color Disclaimer (clause #3).
2.2 JM Wedding cannot be held liable for color variations between jobs printed in different batches at different ordering periods, and object missing due to overprint setting.
2.3 Tolerance of the cutting edge is +- 1.0 mm.
2.4 Tolerance of the die cut is +- 2.0 mm.
2.6 Tolerance of the folding is +- 1.0 mm.
2.7 Printed surface dotted with dirt shall not be more than 1 dot per 5cm2 and the dot shall not be bigger than 0.5mm.
2.8 Tolerance of the printing registration is +- 0.25mm.
2.9 Tolerance of the spot uv registration is +- 0.25 mm.
2.10 Tolerance of the hot stamping registration is +- 1.0 mm for all product and +- 1.5 mm for money packet .
2.11 For products with thin paper material such as money packet, art paper or simili with hot stamping finishing, stamping pressure may leave a stamping mark on the back of the product. Client shall notice this risk and JM Wedding or its supplier is not responsible for the stamping mark on the back.
3. COLOR DISCLAIMER
In order to provide a cheaper end cost to clients and a quicker turnaround of the printed matter, JM Wedding or its supplies prints CMYK printing work together and marginal variations are to be expected from one print run to another.
As such, while JM Wedding takes great effort to match colors as accurately as possible, JM Wedding cannot be held liable for these marginal color variations or inaccuracies in the printed matter which may be more evident in reprints. A 100% exact color match is not possible (10% Color Tolerance).
4. PRODUCT REPRINT
If clients are not satisfied with any product, please lodge a complaint within 48 hours of invoice/do stated date. Any defected goods must be returned to JM Wedding within 3 days from the invoice /do stated date (Express courier required and Clients are reponsible to pay the courier charge incurred or return directly to office)
Please include picture and reason for dissatisfaction in writing via email. If clients have not received their order within the specified delivery time, please contact JM Customer Service not later than 48 hours from the date of the specified delivery time. JM Customer Service department will try to review client’s complaint and work with clients to meet clients’ expectations.
PLEASE NOTE: JM Wedding will only reprint the print job that fails to meet the conditions under the General Expectation on Printing Outcome (clause #2). However, JM Wedding is not responsible for typing, image, or design errors introduced by clients or after clients’confirmation in the artwork/document creation process. In an effort to keep costs down and pass those savings along to clients, JM Wedding does not review artwork/documents for content or spelling. In no way shall either JM Wedding or its subsidiaries, officers, directors, shareholders or employees be liable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an client's action(s). The terms and conditions constitute all terms and agreements relating to clients participating in the JM Wedding design & personalize services.
5. JM Wedding's INTELLECTUAL PROPERTY RIGHTS
The names, text, images, color bar and logos identifying JM Wedding or its suppliers and their products and services are subject to copyright, design rights and trademarks of the JM Wedding or its suppliers parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, text, design right or copyright of JM Wedding or its suppliers. Unless stated in written consent, a client or party has no right to produce, copy, disseminate the names, text, images and logos identifying JM Wedding or its suppliers and their products and services.
If JM Wedding suspects party has violated this condition, JM Wedding also reserves the right to take legal action against any parties who misuses any trademark, patent, design right or copyright of JM Wedding.
6. CONTRIBUTIONS TO JM Wedding
While client submit any file to the JM Wedding (including any text, photographs, graphics, video or audio) client agree, by submitting their file, to grant JM Wedding A perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to their contribution worldwide and/or to incorporate their contribution in other works in any media now known or later developed for the full term of any rights that may exist in their contribution, and in accordance with privacy restrictions set out in the JM Wedding's Privacy Policy. If a client does not want to grant to JM Wedding the rights set out above, that client is prohibited from submitting his/her file to the JM Wedding.