Return and Exchange Term and Condition
All items purchased online through www.jm-wedding.com are returnable and exchangeable except for special order items (bulk order or wedding favors), edible products such as Four Treasure and Dried Food, signs of use and any under one of condition of clause 6.5. Our guarantee does not cover accidental damage or wear of product caused by customer.
For ALL orders, the product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for exchange to be issued.
For special order, bulk purchase or pre-order items, upon date of confirmation, the order cannot be changed or cancelled by the customer unless otherwise agreed and all deposit and further deposit (if any) maybe forfeited without prejudice to damages or losses of JM Wedding. A minimum deposit of 50% is to be paid upon confirmation of sales/order for special, bulk or pre-order items. Deposit paid on confirmed order is non-refundable.
For self-collection order, you will be required to bring down the item to the collection location. For home delivery/ shopping complex delivery order, we will pay one return delivery costs if the product is defective or the return is a result of our error. If the item is returned for any other reason buyer are responsible for the return delivery costs. No exchange will be accepted after 7 days.
For online purchase order, All items (defective items and incorrect items) are to be return for exchange with “same pattern, color and size, unless if there is insufficient stock available. Exchange to another pattern, color and size, buyer have to bear postage charge depend on courier service company. [ Full refund is applicable in case of the item which buyer would like to exchange was out of stock (delivery fees are non-refundable). Refundable is the process within 7 days after we collected and processed the returned product. Guarantee Money Back. ]
For self-collection OR home delivery/ shopping complex delivery order , if buyer did not came/ absent for the return/exchange appointment at the agreed location due to whatsoever reason, the delivery cost for the return/exchange is considered used and we will not bare/responsible any cost for another trip to the agreed location. If exchange or return is still required, buyer are required to visit our showroom to pick up their own by making appointment OR buyer can choose to pay the delivery cost again at a certain location.
In the case, when buyer wanted to order additional items when making an return/exchange there may be an additional delivery charge added to your order (this will be determined by the weight/ amount of the additional items). JM wedding will contact buyer with the delivery cost should one be added prior to complete buyers’ order.
All the items are checked before dispatch and JM wedding are committed to ensure that the best condition item is delivered to buyers. JM wedding will not responsible for any damage caused during shipment by international mail or oversea included Sabah and Sarawak.
The Buyer must report any Exchange type / color/ size, Incorrect items received, Defective Product to JM Wedding by contacting:
Return & Exchange?
Kindly contact us via email. Report with description & photo |
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